Shipping policy
Q: How long does shipping take?
A: We ship to customers all over the globe and have optimized our delivery network to ensure reasonable shipping times. Please allow 1–3 business days for order preparation and processing.
Shipping time will vary depending on your location, local postal conditions, and any external factors (such as COVID-19 impacts).
Based on our recent shipping data (past 30 days), average delivery times are as follows:
-
USA: 6–9 business days
-
Canada: 6–12 business days
-
United Kingdom: 7–10 business days
-
Australia: 7–10 business days
-
Rest of the World: 7–14 business days
Q: Is my shipment guaranteed?
A: Absolutely. Every order is covered by our delivery guarantee. In the rare event your package gets lost or doesn’t arrive, we’ll issue a full refund or send a free replacement — no questions asked.
Q: Do you ship to APO addresses?
A: Yes, we do ship to APO addresses. However, please note that due to strict regulations for APO shipments, we must use specific carriers that may be slower than standard domestic shipping.
Because of this, the delivery times listed above may not apply.
If possible, we suggest using an alternative shipping address (such as a friend or family member’s) for faster delivery.
Q: Can I get expedited shipping?
A: Yes, express shipping is available at an extra cost. However, we generally recommend this option only for orders over $150–$200, as standard shipping is already quite reliable.